Terms of service
● No exchange or refund available on any Special Orders and Pre-order items
● Minimum cancellation charge for a Special Order is 50% of the sale price of the items purchased At Gold & Gems, we pride ourselves on exceptional Quality, Individuality and innovation, traits synonymous with our brand. If the piece you have chosen is not quite right, we are happy to help. A full exchange or credit is available for items purchased within a 14 day period.
● Minimum cancellation charge for a Special Order is 50% of the sale price of the items purchased At Gold & Gems, we pride ourselves on exceptional Quality, Individuality and innovation, traits synonymous with our brand. If the piece you have chosen is not quite right, we are happy to help. A full exchange or credit is available for items purchased within a 14 day period.